Sam Klaidman

Sam Klaidman is the Founder and Principal Adviser at Middlesex Consulting. He helps his B2B product manufacturing clients grow their services revenue and profitability by applying the methodologies and techniques associated with the Customer Value Creation and Customer Experience professions to assist his clients as they design and commercialize new services and the associated business transformations.

In addition to a 20-year successful career as a leader of two high-tech, B2B Customer Service organizations, Sam also utilizes his prior 20+ years' hands-on experience in Manufacturing, Engineering, Consulting, and General Management to help clients identify and implement new and updated services that meet their short and long term business needs.

Sam is a Life Member of the IEEE and recently completed a three-year stint as executive director and member of the Customer Value Creation International Board of Directors.